Shipping & Returns
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
No returns will be accepted without a Parex Industries Ltd return authorisation number. Please note that all returns require all original contents including packaging: charges will apply for incomplete returns. All returns must be received by Parex Industries Ltd within 14 days of a return authorisation number being issued.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.